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We are here to assist you in obtaining the correct products for your power chewing pup(s) big or small. We will return your email as promptly as possible.


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TOY WARRANTY / RETURN PROCESS

 

The GoughNuts Guarantee: If your dog damages one of our toys GoughNuts will replace it! Dog safety is our mission. Coverage: LIFETIME ** It's also important to note that manufacturer's want to make sure no GoughNuts toys hit the landfill in an effort to be environmentally responsible so any returned products get recycled.


Zarabull & Co. wants to make the same commitment in Canada as the manufacturers offer in the US. In order for us to do so we kindly ask that you follow the “Replacement Procedure” we have in place. Contact us and we will send you a replacement form to fill out- send it to us along with receipt & the damaged toy. We will evaluate the damage, recycle the old toy and send you a replacement. If you feel that your dog may need a larger or stronger toy please indicate this on the form so that we can assist you in ensuring the correct replacement option is selected for you/your dog. This can be accommodated by processing payment of the cost difference. Once your return has been processed your replacement toy will then be sent to you through standard shipping methods.



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The SODAPUP Guarantee: We fully guarantee our products against defects in material & workmanship. If you are not completely satisfied with your purchase please contact for a replacement. We want to be sure that every product leaving our facility meets your standards for quality merchandise. Normal wear/ tear or damage incurred by your pet’s play is to be expected and therefore not covered under our guarantee. We recommend supervised play for all our toys. Coverage: 1 time replacement / 30 days with proof of purchase. Please contact the manufacturer directly if you have questions or require assistance with a replacement approval.



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The ATLAS Outfitters products are covered for manufacturer defect only - these "dog toys" are NOT intended to be used as a chew toy. They are designed to be used for as training aids or for tugging, tossing and retrieval. They do not cover any misuse of the product.  * If your dog needs / wants a chew toy please check out GoughNuts (available in a range of sizes & densities)