Warranty coverage varies from brand to brand as it is dictated by the manufacturers. Please review the coverage offered and if you have questions please contact us.
Atlas Outfitters - manufacturer defect (14 days)
Cliffhound - manufacturer defect (14 days) for leashes only
Goughnuts - lifetime warranty *return process must be followed
Sodapup - manufacturer defect (14 days) handled by the manufacturer directly
Tatty Head - no warranty coverage offered
Your dogs safety is the priority! This doesn’t end after 14 or 30 days Goughnuts wants to ensure your dog is ALWAYS playing with a safe toy which is why there is the lifetime warranty.
The end of life toy must be shipped to us (we arrange recycling with the manufacturer) along with a completed return form which we are able to email you.
Chances are if your dog exposed the red inner core of the solid color Goughnuts toys they will need a larger size or denser option. You have the opportunity to upgrade or change the shape if needed when we process the claim. If an upgrade is required to ensure safe play you simply pay the difference between the two toys.
Once the claim is processed, upgrades costs and the $8 processing fee has been sent your replacement toy is then shipped to you through courier to ensure it’s prompt arrival (within 2-5 business days depending on your location)
*any funds owed can be paid by etransfer or credit card processing
**claims can not/will not be completed if the process is not followed
***we will not ship back an unsafe option as this goes against the “safe play” intention of the brand